Return & Refund Policy for Used RAM Truck Parts

Thank you for shopping with us. We are committed to providing quality used RAM truck parts and OEM replacement components that meet our customers’ expectations for reliability and performance. Because we specialize in used automotive parts, we encourage all customers to carefully review product descriptions, compatibility information, and return conditions before making a purchase.

By placing an order with us, you agree to the terms outlined in this Return & Refund Policy.

Eligibility for Returns

We accept returns on eligible items within 30 days of the delivery date. To qualify for a return, the item must:

  • Be in the same condition as received
  • Not be installed, modified, or damaged after delivery
  • Include all original packaging, labels, and accessories where applicable
  • Match the original item sold
  • Be accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may be refused or subject to partial refunds.

Non-Returnable Items

Due to the nature of used automotive parts, certain items are non-returnable, including but not limited to:

  • Electrical components
  • Electronic modules or sensors
  • Customized or special-order items
  • Items sold “As-Is”
  • Clearance or final sale items
  • Parts damaged due to improper installation
  • Parts altered, modified, or disassembled after delivery

Please ensure compatibility before purchasing electrical or specialized components.

Damaged, Incorrect, or Defective Items

If you receive an incorrect, damaged, or defective item, you must contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item
  • Photos of packaging and shipping labels
  • A description of the issue

Once reviewed and approved, we may offer:

  • A replacement part
  • Store credit
  • A partial refund
  • A full refund where applicable

Failure to report damaged or incorrect items within the required timeframe may affect eligibility for reimbursement.

Compatibility Responsibility

Customers are responsible for verifying part compatibility before purchasing. We strongly recommend matching:

  • VIN numbers
  • OEM part numbers
  • Vehicle year, make, and model
  • Engine and transmission specifications

We are not responsible for incompatibility issues resulting from incorrect customer-provided information or failure to confirm fitment prior to purchase.

Return Process

To initiate a return, please contact our customer support team with your order details and reason for the return. Once approved, return instructions will be provided.

Customers are responsible for securely packaging returned items to prevent shipping damage.

Unauthorized returns may be refused.

Return Shipping Costs

Unless the return is due to our error, customers are responsible for return shipping costs. Original shipping fees are non-refundable unless otherwise stated.

For large items such as engines, transmissions, body panels, or freight shipments, additional return shipping and restocking fees may apply.

Inspection & Refund Approval

All returned items are inspected upon arrival. Once approved, refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

Refund amounts may be reduced if:

  • The item shows signs of installation or use
  • Parts are missing
  • The item is damaged after delivery
  • The return violates policy conditions

Restocking Fees

Certain returns may be subject to a restocking fee of up to 20%, particularly for:

  • Large automotive components
  • Freight shipments
  • Special-order items
  • Returns without valid reason

Restocking fees help cover handling, inspection, and inventory processing costs.

Order Cancellations

Orders may only be canceled before shipment processing begins. Once an order has shipped, it cannot be canceled and must follow the standard return process.

Special-order or customized items may not be eligible for cancellation once processing has started.

Warranty Disclaimer

Unless otherwise stated, used parts are sold as used automotive components and may show normal wear consistent with age and prior use. We strive to accurately describe all items, but we do not guarantee cosmetic perfection.

Any applicable warranties will be clearly stated on the product listing or invoice.

Limitation of Liability

We are not responsible for:

  • Labor costs
  • Installation fees
  • Diagnostic fees
  • Vehicle downtime
  • Additional repair expenses
  • Damages resulting from improper installation or misuse

Professional installation is strongly recommended for all automotive parts.

Contact Us

If you have any questions regarding returns, refunds, or product compatibility, please contact our customer support team before placing your order. We are committed to providing excellent service and helping customers find dependable RAM truck parts with confidence.